All Speakers Speaker Inmaculada Martínez-Ruiz Position: Global Director of Customer Experience Company: ILUNION Hotels Sessions Wed 23 Oct 13:00 - 14:00 Main Auditorium Amadeus Gold PassPlatinum Pass Business and leisure Travel ForumDistribution channels: OTAs, TTOO and Travel Agencies+1CEO's & Leadership SummitTalent Marketplace CX Leadership: Strategies for Inspiring Customer-Centric Cultures in Tourism Organizations Thu 24 Oct 15:30 - 16:15 Main Auditorium Amadeus Gold PassPlatinum Pass Hospitality ForumCEO's & Leadership SummitCMO's & CSO's Agenda The future of guest experience with AI and emerging techs